QUESTION: 0726 Warwick – Snow Hill needs more coaches
ANSWER: We closely monitor the passenger loadings on all of our trains and try to ensure that the train length reflects the numbers travelling. We do not have any coaches available at present to lengthen this particular service.
QUESTION: Quiet coaches are ignored by passengers who continue to use mobile phones
ANSWER: We have recently increased and reworded the signage in quiet coaches. We will rebrief our on board staff to ensure that customers take notice of them.
QUESTION:Could buses from Warwick Parkway run later?
ANSWER: We will speak with the local bus operator to find out whether this is possible.
QUESTION:Trains are too cold
ANSWER: It is difficult to achieve a temperature that satisfies everyone, however, we have noted the comment and will see if there is a particular problem at the moment. Air-conditioning units operate independently and it passengers may find that a different coach or even a different part of the same coach may be more comfortable for them.
QUESTION:Carnet tickets do not operate Leamington barrier
ANSWER: This will be rectified
QUESTION:Why have a barrier AND staff at Leamington
ANSWER: Extra staff were positioned at Leamington to assist passengers with the new equipment, we will be reviewing whether these are still necessary soon.
QUESTION:Trains in the evening often arrive a few minutes late at Leamington, it is very frustrating
ANSWER:We are currently working to understand the reasons for this and hope that the situation will soon improve.
QUESTION:You need more ticket gates at Leamington
ANSWER: An independent survey was carried out prior to installation to find out how many gates were needed. We are constantly monitoring the situation to ensure that this was correct.
QUESTION:My annual pass to Oxford will not work the gates
ANSWER: We will investigate whether there is a reason for this.
Cyclists are ignoring the signs and cycling through the subway and are dangerous
ANSWER: The subway is not part of the railway and is in fact a designated cycle route. However, we will speak with the council about the provision of additional signage.
QUESTION:Many of the XC trains are the opposite way round to what is shown on the trains
ANSWER: We have spoken to XC , they will try to improve the situation.
QUESTION: Need more parking at Leamington
ANSWER: We are working with the council in their review the area around Leamington station and we are very keen that this should provide adequate station parking
