On average, our Customer Services team receives about 500 contacts every week. They aim to respond to all correspondence within 10 working days. You can write, ring or fax us:
Address:
Customer Services
Banbury ICC
Merton Street
Banbury
Oxfordshire
OX16 4RN
Phone: 08456 005 165 (Mon-Fri 0830 to 1730)
Fax: 01926 729 914
- For refunds, make sure you attach the original tickets to your letter.
- For queries about "tckts by txt" or "print @home" booking, e-mail us.
- For queries about free tickets for season ticket holder, please e-mail us.
- If you have not received your booking confirmation e-mail (excluding "print @home" and "tckts by txt"), please call: 08456 005 165.
- To download a Passenger Comments form, click here.
All passenger complaints are dealt with in accordance with our Passenger Charter. This does not affect your legal rights as set out in the National Rail Conditions of Carriage (copies of either document available from Customer Services or any of our staffed stations).
You can also email us by completing and submitting the form below.
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