On average, our Customer Services team receives about 500 contacts every week. They aim to respond to all correspondence within 10 working days.
If you have not received your barcode or you have a query about our E-Day tickets, please click her to e-mail us.
For queries regarding your free tickets as an Annual season ticket holder, please click here to e-mail us.
For all other enquires, you can write, ring or fax us:
Address:
Chiltern Railways
2nd floor, Western House
Rickfords Hill
Aylesbury
Buckinghamshire HP20 2RX
Phone: 08456 005 165 (Mondays to Fridays 0830 to 1730) Fax: 01296 332126
To download a Passenger Comments form to your computer, click here.
All passenger complaints are dealt with in accordance with our Passenger's Charter, copies of which are available from Customer Services or any of our staffed stations.
The Passenger's Charter does not affect your legal rights as set out in the National Rail Conditions of Carriage, copies of which are also available from Customer Services or any of our staffed stations.
Alternatively, you can email us by completing and submitting the form below.
Fields marked * are mandatory.
