Frequently Asked Questions

The application operates on a variety of smartphones including iPhone and BlackBerry (with Android coming soon) as well as everyday handsets such as Nokias and Sony Ericssons - more are being added all the time!

A full list is available here:

No, there are no booking or card fees, although charges may apply to your standard mobile data network.

It's available from most major app stores, or you can download the app by texting '˜Chiltern' to 88600. For more details, see table below.

Tickets can be purchased for all routes and destinations throughout the UK, and collected from a self-service machine at the station. mTickets in the form of a barcode are available for the following Chiltern Railways fares and journeys:

• All Advance fares
• Peak, Off Peak and Super Off Peak single and return fares for journeys from:

• London - Birmingham
• Birmingham - London
• London - Warwick Parkway
• Warwick Parkway - London

As many tickets as you like, but the app only allows for one purchase at a time.

You can purchase your ticket up to 10 minutes before the train's scheduled departure.

mTickets in the form of a barcode are sent directly to your phone and stored in the 'My tickets' section of the app.

If you select a self service ticket, the pick-up reference code will be stored in the '˜My tickets' section of the app. The ticket can then be collected from your chosen ticket machine, simply enter your reference number and insert the card you used to purchase the ticket.

The app will automatically save and store your recent journeys. Once you have entered your card details for the initial transaction, you will only need to enter your card's security code (CVV) for future bookings.

If you're logged in when using the app, an automatic receipt will be sent directly to your registered email address.

Please contact our Customer Services team

Yes, but you must be logged in when using the app. All booking details will also be available in the '˜My train' tickets section of the app.

Go to the 'My tickets' section and press the 'refresh' button to verify purchase, if the ticket does not appear then retry the purchase.

Please contact our Customer Services team

The app accepts all major credit and debit cards including Visa Credit, Visa Debit, American Express, Diners, MasterCard, Solo, Electron and Maestro Cards.

No. The app saves you time by only asking for the minimum information necessary, allowing for quick, secure ticket purchasing. If you already have an online Chiltern Railways account you can sign in using the same details that you use on our website.

No. After you enter your card details the first time you make a purchase, you will only need to enter your card's security code (CVV) to make subsequent purchases.

Yes. As with the most up-to-date web browsers, the application uses the latest FIPS 140-2 recommended key strengths and algorithms for secure e-commerce, so you can book your tickets with confidence.

No. The phone only stores the type of card that you used to make your purchase (Visa, Mastercard etc) and the last 4 digits of the card.

Unfortunately in accordance with the National Conditions of Carriage we are not responsible for replacing lost tickets contained within your phone.

Open the app and have your ticket on hand ready to be scanned: