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Our Performance

Punctuality and Reliability

4 weeks ending Reliability Annual Average  Punctuality Annual Average 
05/01/13 98.78% 99.38% 92.67% 94.12%
02/02/13 99.06% 99.36% 91.32% 93.99%
02/03/13 99.34% 99.36% 94.72% 94.10%
31/03/13 99.58% 99.37% 93.49% 94.04%
27/04/13 99.39% 99.35% 94.98% 94.01%
25/05/13 99.62% 99.35% 96.90% 94.21%
22/06/13 99.27% 99.37% 94.95% 94.23%
20/07/13 99.69% 99.39% 95.34% 94.39%
17/08/13 99.00% 99.34% 92.08% 94.41%
14/09/13 99.71% 99.36% 95.45% 94.35%
12/10/13 99.48% 99.36% 96.91% 94.55%
09/11/13 99.66% 99.36% 93.21% 94.44%
07/12/13 99.44% 99.39% 92.84% 94.23%
04/01/14 98.74% 99.39% 90.53% 94.10%
01/02/14 99.18% 99.40% 92.77% 94.21%
01/03/14 98.74% 99.35% 92.95% 94.07%
31/03/14 99.46% 99.35% 93.61% 94.08%
26/04/14 99.84% 99.37% 96.38% 94.17%
24/05/14 99.74% 99.38% 98.56% 94.31%
21/06/14 96.84% 99.20% 94.82% 94.30%
19/07/14 99.65% 99.20% 92.76% 94.09%

 

Punctuality = percentage of peak hour trains arriving no later than 5 minutes after scheduled time

Reliability = percentage of scheduled weekday trains actually run.

We are also measured by the Department for Transport (DfT) on our all day PPM (Public Performance Measure). This measures the punctuality of all our services, 7 days a week.